3) train the employees to not eat while waiting on a customer
Helpful and friendly staff, clean store.
It was good.
Suggestions for management:
Robert Todd
2) train them to ask the customer if he needs help rather than just staring at him until he initiates the conversation
1) train your employees to say hello and smile when a customer walks in
I'm from out of town working in Jasper and Hardware stores are a regular stop for me because of my job and so I spend a lo-CORRECTION- the Company spends a lot of money in hardware stores as I usually spend 4 months in a certain town and need a lot of supplies. For some reason I felt very unwelcome at this place. I don't know why. I got some rope and was estimating the length that I spoiled out and in a very accusing tone was told by the female worker that I was wrong . " oh you got a lot more than that" as if I'm trying to cheat them out of 34 cent bungee chord . That's my scam, I patronize Ma N Pop hardware stores to rip them off for ten feet of bungee chord:/....No smiles, no manners and will find a different hardware store to spend thousands of dollars in. Sometimes all it takes is friendly customer service to make me a regular. Maybe it was because I'm not a local. I hope that's what it was and not because I'm brown. Which is ridiculous but that was the attitude I was met with. Like I was gonna shoplift or something. Either way I'm not going back there. There is another hardware store down the road and I think they would be happy to take my money.
5) train the employees to at least act like they care, even though they don't.
4) train the employees to use complete sentences in order to be understood
Meny's is THE go to hardware source, if you wan't to get in and out with the right thing! Gary and his staff know their business.
Regards
Meny S True Value is a US Hardware Store based in Jasper, Indiana. Meny S True Value is located at 2805 N Newton St, Jasper, IN 47546, USA.
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