Was having problems with a trigger on a DeWalt 20-volt Max lithium-ion impact driver. Brought it in on September 13th. Didn't hear from them, so I stopped in on October 16th or 17th. They said they were going to call me, but hadn't yet. I told them to get it fixed regardless of warranty status. I called them again on October 23rd and it still wasn't fixed. So now a month and 10 days later, after costing me $16 to get it back from them with NOTHING done, I'm sending it to Indianapolis to the factory service center with free shipping both ways to be fixed. This tool could have been used every single work day including some Saturdays and Sundays for that month in 10 days it was gone.
Industrial Tool Sales Services is a US Store based in Jasper, Indiana. Industrial Tool Sales Services is located at 1040 3rd Ave, Jasper, IN 47546, USA.
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