Maybe, if the staff would spend less time smoking cigarettes and more time focusing on customer service and computer repair they could do a better job.
I'm going to start of by saying I do design work with my computer for work and NEED it every day to do my job. I have a 6 year old HP dv7 Laptop. Anyways, over the weekend, a while back, the CPU cooling fan went out on my computer. Of course, with the danger of my computer overheating I had to get this fixed asap. Since I have fixed and replaced a few other small things on my computer I looked into what it would take to swap out this little fan. The part only cost about $15, but installing it looked over my head. I decided to take it to the geniuses at Jay's Computer Repair. I expressed to them that I use this computer daily for work. After speaking with one of the staff members about the problem, he told me that it will most likely take about 4 days, unless the part had to come from a hardware warehouse oversees, worst case, 2 weeks. I told them to expedite the shipping if possible. I was told I would be contacted about the part, (cost and shipping time). I wasn't. Concerned, a week later and with little to do at work I drove to there location on the square in Jasper and asked about it. They told me that they thought Jay had ordered it and he would contact me. He didn't. I called a couple days later and asked if the part had been ordered. Finally 9 days later they had ordered the part and it was going to have to come from oversees. 5 WEEKS PASSED. I called and stopped in to ask if the part had come in. I told the workers to update me on the status of the shipment. They didn't. Week 7 I bought a new computer, so that I could continue with my work and keep my customers happy. Upset with the cost of my new computer I stopped in at Jay's and complained for the 40th time. They told me that the part "must have got lost during shipping" and they were going to have to reorder it. Naturally pissed, they offered that I could take my computer with me or they could keep it and install the fan when it come in. Since it was completely disassembled I opted for this option. Again the part had to come from oversees and "would take anywhere from 4 days to 2 weeks to come in" Again I asked if I could be updated on the shipping of the part. I wasn't. Finally, 2.5 MONTHS after I first brought it to Jay's I got a phone call that it was done.
I have taken 2 computers to Jays for repair over the past year. The first one he could not figure out what was wrong after having my computer 2 weeks and changed me $25.00. I asked him to build me a computer left my phone number and name he never got back with me! The second one the power switch would not work I was told they do not open up computers to make any kind of repairs. Guess they do not offer repair service. Very disappointing I do not recommend anyone takes a computer here for any type of service.
Jay is always able to get my computer up and going when I have trouble. Recommend highly
My 71 day ordeal cost me about $76 dollars, and seems to have resolved the issue.
I work a second job from our home which requires my computer. I value my time just like everyone else. Jay provides excellent customer service in many ways. He has always answered my texts and phone calls immediately; there have been some times when he has talked me through issues over the phone. If needed, he provides home service as well in a timely fashion. I have also taken my computer to his shop in Jasper for many years now for upgrades and have been completely satisfied each time. Jay is an honest and trustworthy professional who cares about the quality of his work and satisfaction of his patrons. I feel secure knowing that my computer needs are safe with Jay's!
I have used Jay several times over the past few years. He honors his commitments and communicates when he can't for whatever reason. I've always found him to be very knowledgeable, helpful and good at explaining what he has done. I am pleased to recommend Jay.
I will never return to Jay's.
Jay S Computer Repair Services is a US Point Of Interest based in Jasper, Indiana. Jay S Computer Repair Services is located at 535 Main St, Jasper, IN 47546, USA.
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